Question 1

One account for fred.my, Chatlane & Fredo

Accepted Answer

Your fred.my account works on fred.my, Chatlane and Fredo. Sign in once and you are signed in everywhere; sign out anywhere and you are signed out of all three.
Where do I edit my profile?
Everything is managed in My account: name, photo, country, time zone (GMT), language, email, password and Google sign-in.
Forgot your password?
Open Forgot password, enter your email and follow the link we send you.

Question 2

Change your profile photo

Accepted Answer

Open Edit profile.
Tap Change photo and choose a picture (JPG, PNG, WebP or GIF, up to 5 MB).
Drag and zoom to choose the part you want, then tap Save photo.

Your photo is stored on fred.my and appears the same on Chatlane and Fredo.

Question 3

English or Bahasa Malaysia

Accepted Answer

All three sites are available in English and Bahasa Malaysia. Use the EN / BM switch in the top bar — your choice is remembered on fred.my, Chatlane and Fredo.

Question 4

Set up your first number

Accepted Answer

Download and install the Chatlane app on the Android phone with your WhatsApp number.
Open Phone setup, choose WhatsApp or WhatsApp Business and enable Accessibility.
Allow notifications and turn off battery optimisation for Chatlane.
Verify the sender number in the app so the phone registers with this website.
In My numbers, request the number and approve the request on the phone.
Send a quick message to yourself to confirm everything works.

Taking over a number?
Bought a number that was used with Chatlane before? Request it here and approve the request on that phone. The number, its plan a…

Question 5

Does my phone need to stay connected?

Accepted Answer

Yes. Keep the gateway running with internet access and Accessibility enabled. Your phone sends the messages.

Question 6

Can I use WhatsApp Business?

Accepted Answer

Yes. Choose the installed app in Phone setup and verify its sender number.

Question 7

What does Pro apply to?

Accepted Answer

Each sender number has its own plan. Pro unlocks automatic welcome messages, birthday wishes, the API, a custom server and a higher daily limit.

Question 8

How many numbers can one account have?

Accepted Answer

As many as you need. Each number needs its own Android phone running the app.

Question 9

I took over a number that someone used before. What happens?

Accepted Answer

Request the number and approve it on the phone. Its history moves to your account and you decide to keep or reset it. The previous account loses access.

Question 10

What does a Fredo device actually do?

Accepted Answer

It physically presses a button for you — like your computer's power button — using a small motor. You control it from your phone, a schedule or an API.

Question 11

Do I need to open my PC or change any wiring?

Accepted Answer

No. The device sits next to the button and presses it the same way your finger would.

Question 12

Does it work without internet?

Accepted Answer

Yes, on your local network you can open the device's own app directly. Remote control from anywhere needs an internet connection.

Question 13

What does "prototype" mean?

Accepted Answer

The product works and is being tested with early users. Hardware and features may still change before the final release.

Question 14

Is my device secure?

Accepted Answer

Each device has a unique pairing code, the local app is protected with your PIN, and the portal only accepts commands from your account.

Question 15

Which WiFi networks are supported?

Accepted Answer

Standard 2.4 GHz WiFi with WPA/WPA2. Most home routers broadcast 2.4 GHz by default.

Help center

fred.my account

Chatlane

Fredo

Still need help?