Question 1

Getting started with fred.my (new users)

Accepted Answer

Welcome! One free fred.my account opens every app: BizHub, Chatlane, Fredo and more. Follow these steps once and you are ready.

Create your account at Register — use your email or tap Continue with Google.
Verify your email by opening the link we send you (check Spam/Promotions if you do not see it).
Complete your profile in Edit profile: name, country, time zone and language (English or Bahasa Malaysia).
Add a profile photo so your teammates recognise you.
Open an app from the Apps menu at the top. You are signed in to every app automatically.
Stuck? Tap the chat button at the bottom right …

Question 2

Create a fred.my account

Accepted Answer

Open Register.
Enter your name, email and a password of at least 10 characters — or tap Continue with Google to skip the password.
Tick that you agree to the Terms of use and Privacy policy, then tap Register.
Open the verification email and tap the link. Your account is ready.

Did not get the email?

Check Spam, Promotions or Updates folders.
Sign in and open My account — there is a button to resend the verification email.
Still nothing? Send us a support ticket.

One account everywhere
The same email and password (or Google) sign you in to fred.my, BizHub, Chatlane, Fredo and every new app…

Question 3

Forgot your password?

Accepted Answer

Open Forgot password.
Enter the email you registered with and tap Send link.
Open the email and tap the reset link (valid for a limited time).
Choose a new password (at least 10 characters) and save. You are signed in again.

Signed up with Google?
Your account may not have a password yet. Just tap Continue with Google on the sign-in page, or set a password in Edit profile › Security.
Change your password while signed in
Go to Edit profile › Security, enter your current password and the new one twice.

Question 4

Sign in with Google

Accepted Answer

On the sign-in page tap Continue with Google.
Choose your Google account and allow access to your name, email and photo.
You return to fred.my signed in. If an account with the same email already exists, Google is linked to it.

Link Google to an existing account
Open Edit profile › Security and tap Link Google. After that you can use either your password or Google.

Question 5

Edit your profile, country & time zone

Accepted Answer

Open Edit profile (top-right photo › Edit profile).
Change your name, country, language and time zone (GMT).
Tap Save. Every app uses these details — e.g. Chatlane schedules and BizHub reminders follow your time zone.

Change your email
In Email, type the new address and your current password, then save. Google-only accounts must set a password first.
Sign out of other devices
My account lists every device signed in. Tap Sign out other devices if you lost a phone or used a shared computer.

Question 6

Send a support ticket

Accepted Answer

Sign in, then open the Help center.
Scroll to Still need help?, choose the app, write a short subject and describe the problem (what you did, what you expected, any error message).
Tap Send ticket. You get a ticket number and we reply by email.
See all replies under My tickets.

Tip: try the chat assistant first — it answers most questions instantly with a step-by-step tutorial.

Question 7

One account for fred.my, Chatlane & Fredo

Accepted Answer

Your fred.my account works on fred.my, Chatlane and Fredo. Sign in once and you are signed in everywhere; sign out anywhere and you are signed out of all three.
Where do I edit my profile?
Everything is managed in My account: name, photo, country, time zone (GMT), language, email, password and Google sign-in.
Forgot your password?
Open Forgot password, enter your email and follow the link we send you.

Question 8

Close or delete my account

Accepted Answer

Export anything you need first (e.g. BizHub reports or the auditor pack, Chatlane contacts).
Send a support ticket from your account with the subject Delete my account.
We confirm by email and delete your account and the data linked to it within 30 days, except records we must keep by law (e.g. payment receipts).

Read more in the Privacy policy.

Question 9

Change your profile photo

Accepted Answer

Open Edit profile.
Tap Change photo and choose a picture (JPG, PNG, WebP or GIF, up to 5 MB).
Drag and zoom to choose the part you want, then tap Save photo.

Your photo is stored on fred.my and appears the same on Chatlane and Fredo.

Question 10

What is fred.my Unlimited?

Accepted Answer

fred.my Unlimited is one monthly pass that turns every fred.my app into its Pro version — BizHub, Chatlane, Sticker Studio and every new app we add.

Pay once for 1, 3, 6 or 12 months — it is not an automatic subscription. We never store your card or charge you again.
Pay in MYR or USD — by card, Apple Pay/Google Pay, or FPX online banking (MYR).
Starts immediately after payment. Renew early and the new months are added after your current end date.
When it ends, your account simply returns to Free. Your data stays; Pro-only features pause until you renew.

What becomes Pro?

BizHub: every com…

Question 11

How to buy or renew Unlimited

Accepted Answer

Sign in and open fred.my Unlimited.
Choose your currency — MYR or USD.
Pick how many months (1, 3, 6 or 12). Longer periods may have a discount.
Choose a payment method and tap Pay now. You are taken to the secure payment page (Stripe or Billplz).
After paying you return to fred.my. Unlimited is active within seconds and a receipt is emailed to you.

Renewing
Buy again any time — the new months start after your current end date, so nothing is wasted. There is no automatic renewal.
Payment failed or you closed the page?
Open Billing & receipts. A pending invoice can be paid again or cancel…

Question 12

How to redeem an Unlimited coupon code

Accepted Answer

A coupon code gives you fred.my Unlimited free — every app goes Pro for the number of days on the coupon.

Sign in (or register free) and open Billing & receipts. You can also tap the redeem link you were given, or enter the code on the Unlimited page.
Type the code in Have a coupon code? — capital letters, e.g. MERDEKA-30.
Tap Redeem coupon. Your Pro days start immediately and the end date is shown at the top of the page.

Good to know

Each coupon can be redeemed once per account.
If Unlimited is already active, the coupon days are added after your current end date.
When the days end yo…

Question 13

When does my Unlimited end? What happens after?

Accepted Answer

Your end date is shown in the top-right menu (under your photo) and in Billing & receipts.
Unlimited ends automatically on that date — you are not charged again.
After it ends your account is Free again in every app. Nothing is deleted: BizHub companies, invoices, Chatlane contacts and campaigns all stay.
Pro-only features pause (e.g. BizHub journals and payroll become read-only, Chatlane API and birthday wishes stop) until you renew.
Renew any time at fred.my Unlimited.

Question 14

Where are my invoices and receipts?

Accepted Answer

Tap your photo (top right) › Billing & receipts, or open Billing & receipts.
Every purchase is listed — fred.my Unlimited, donations, BizHub plans and Chatlane Pro.
Tap Invoice or Receipt to open a printable document, then Print / Save as PDF.

An invoice is created when you start a payment. A receipt appears once the payment is confirmed.
Receipts are also emailed to you automatically.
Need your company name or tax number on the receipt? Add it in the note when paying or send a support ticket.

Question 15

Affiliate program: earn commission by sharing fred.my

Accepted Answer

Share your personal link and earn a commission whenever someone who signs up through it buys fred.my Unlimited, a BizHub plan or Chatlane Pro (donations do not count).

Sign in and open My account › Affiliate. Tick the terms and tap Join & get my link.
Copy your link (e.g. https://fred.my/?ref=yourname) or use the WhatsApp, Telegram, Facebook and X buttons. You can also link to a specific page — Unlimited, BizHub, Chatlane or straight to sign-up.
When a visitor opens your link we remember it for the cookie period. If they register in that time, their account is linked to you.
Each paid pu…

Question 16

Paying in USD or MYR

Accepted Answer

Everything you can pay for on fred.my lets you choose USD or MYR: Unlimited, donations, BizHub plans and Chatlane Pro.

MYR: card, Apple Pay/Google Pay (Stripe) or FPX online banking (Billplz).
USD: card, Apple Pay/Google Pay (Stripe).
Your bank converts the amount if your card is in another currency.
The price you see is the price you pay — no hidden fees from fred.my.

Question 17

Refunds

Accepted Answer

Payments are one-off; nothing renews automatically, so you are never charged by surprise.
If something went wrong (double payment, paid but not activated, a serious problem we cannot fix), send a support ticket within 7 days with your invoice number.
Approved refunds go back to the original payment method within 5–10 working days.
Donations are voluntary and normally not refundable, except for mistakes (e.g. wrong amount) reported within 7 days.

Full details: Refund policy.

Question 18

Donate to support fred.my

Accepted Answer

fred.my keeps most tools free (arkibPRU, QR Generator, Sticker Studio, Invitations). Donations help pay for hosting and new apps.

Open Donate.
Choose MYR or USD, pick an amount or type your own.
Optionally add your name and a short message, and tick Show my name on the friends wall.
Tap Donate now and pay securely. A receipt is emailed to you.

You do not need an account to donate. Signed-in donors also see the receipt in Billing & receipts. Thank you! ❤️

Question 19

Become a fred.my friend

Accepted Answer

The Friends menu (next to Help) shows the people who use and support fred.my.

Sign in, then open Friends.
Write a short hello (optional, up to 160 characters) and tap Become my friend.
Your profile photo and name appear on the wall and in the Friends menu for everyone to see.

Add a profile photo first in Edit profile so your face shows.
Changed your mind? Tap Leave the wall on the Friends page any time.
Unlimited members get a 👑 badge; public donors get a ❤️ badge.

Question 20

English or Bahasa Malaysia

Accepted Answer

All three sites are available in English and Bahasa Malaysia. Use the EN / BM switch in the top bar — your choice is remembered on fred.my, Chatlane and Fredo.

Question 21

Set up your first number

Accepted Answer

Download and install the Chatlane app on the Android phone with your WhatsApp number.
Open Phone setup, choose WhatsApp or WhatsApp Business and enable Accessibility.
Allow notifications and turn off battery optimisation for Chatlane.
Verify the sender number in the app so the phone registers with this website.
In My numbers, request the number and approve the request on the phone.
Send a quick message to yourself to confirm everything works.

Taking over a number?
Bought a number that was used with Chatlane before? Request it here and approve the request on that phone. The number, its plan a…

Question 22

Does my phone need to stay connected?

Accepted Answer

Yes. Keep the gateway running with internet access and Accessibility enabled. Your phone sends the messages.

Question 23

Can I use WhatsApp Business?

Accepted Answer

Yes. Choose the installed app in Phone setup and verify its sender number.

Question 24

What does Pro apply to?

Accepted Answer

Each sender number has its own plan. Pro unlocks automatic welcome messages, birthday wishes, the API, a custom server and a higher daily limit.

Question 25

How many numbers can one account have?

Accepted Answer

As many as you need. Each number needs its own Android phone running the app.

Question 26

I took over a number that someone used before. What happens?

Accepted Answer

Request the number and approve it on the phone. Its history moves to your account and you decide to keep or reset it. The previous account loses access.

Question 27

Chatlane: connect your WhatsApp number

Accepted Answer

On the Android phone that has your WhatsApp number, download the app from Chatlane and install it.
Open Phone settings in the app: choose WhatsApp or WhatsApp Business and turn on Accessibility for Chatlane.
Allow notifications and turn off battery optimisation for Chatlane so it keeps running 24/7.
In the app, verify your sender number so the phone registers with fred.my.
On the website open My numbers, type the number with country code (e.g. 60123456789) in Add a sender number and tap Request number.
On the phone, open Chatlane and approve the request. The number shows Ready.
Send a Quick m…

Question 28

Chatlane: add or import contacts and labels

Accepted Answer

Open Contacts.
Add one contact with name, phone (with country code), birthday, labels and Permission to receive messages.
To add many, tap Download template, fill in the CSV columns name, phone, birthday, label, consent, then Import CSV.
Group contacts with Labels (e.g. VIP, Johor). One contact can have several labels.

Collect contacts with a public form
Open a label and turn on Public sign-up form. Share the link — people who join are added with consent. With a Pro number you can send an automatic Welcome message.
Only contacts who opted in receive campaigns. Every message can include an un…

Question 29

Chatlane: send a WhatsApp campaign

Accepted Answer

Open Campaigns › New campaign.
Choose the Sender number and the Audience (one or more labels, or everyone who opted in).
Write the message. Personalise with {name}, {phone} and {unsubscribe}. Add an image, video, audio or document if you like.
Set the schedule (time follows your profile time zone) and the Interval between messages — at least 60 seconds keeps your number safer.
Save. Watch progress in Reports & statistics; pause, resume or cancel any time.

Each sender has a daily limit (Free is lower; Pro and fred.my Unlimited are much higher).

Question 30

Chatlane API: send WhatsApp messages from your system

Accepted Answer

Make sure the sender number is Pro (or you have fred.my Unlimited).
Open API documentation › Create API key, give it a name (e.g. My online store) and copy the key.
From your server, POST JSON to the endpoint shown on the page with header Authorization: Bearer <key>: sender_phone, recipient_phone, message_text (and task_type + media_url for media).
Use the optional Idempotency-Key header to avoid duplicates when retrying.
Check the delivery with the status endpoint or in Reports.

Keep keys on your server only and revoke a key immediately if it leaks. Errors return {"ok":false…

Question 31

Chatlane: automatic birthday wishes (Pro)

Accepted Answer

Add birthdays to your contacts (in Contacts or via CSV).
Open Birthday wishes › new rule, choose a Pro sender, the time of day and your message (e.g. Happy birthday, {name}!). You can attach a card image or PDF.
Save. Every opted-in contact gets a wish once a year at the chosen time in your time zone.

The sender needs an active Pro plan (or fred.my Unlimited) when the wish is sent.

Question 32

Chatlane Pro: upgrade a number (MYR or USD)

Accepted Answer

Open My numbers and tap the number.
Under Upgrade to Pro choose the currency (MYR or USD), the quantity (each = one Pro period) and the payment method.
Tap Pay now. Pro activates after the payment provider confirms it and stays with the number.

Pro gives a higher daily limit, the API, birthday wishes, welcome messages and unlimited numbers.
Payments are one-off — Pro never renews automatically. Buy more days any time; they add to the remaining time.
With fred.my Unlimited every number you own is Pro automatically.

Question 33

Chatlane messages not sending? Checklist

Accepted Answer

Phone online? The Android phone must be on, connected to the internet and the Chatlane app running.
Accessibility on? Open the app › Phone settings and make sure Accessibility is still enabled (some phones turn it off after updates).
Battery optimisation off? Allow Chatlane to run in the background.
Number ready? In My numbers the status must be Ready. If it says approve again, approve the request on the phone.
Daily limit reached? The error DAILY_LIMIT means wait until tomorrow or upgrade to Pro.
Over the Free number limit? Upgrade a number to Pro or remove another Free number.

Still stuck?…

Question 34

What does a Fredo device actually do?

Accepted Answer

It physically presses a button for you — like your computer's power button — using a small motor. You control it from your phone, a schedule or an API.

Question 35

Do I need to open my PC or change any wiring?

Accepted Answer

No. The device sits next to the button and presses it the same way your finger would.

Question 36

Does it work without internet?

Accepted Answer

Yes, on your local network you can open the device's own app directly. Remote control from anywhere needs an internet connection.

Question 37

What does "prototype" mean?

Accepted Answer

The product works and is being tested with early users. Hardware and features may still change before the final release.

Question 38

Is my device secure?

Accepted Answer

Each device has a unique pairing code, the local app is protected with your PIN, and the portal only accepts commands from your account.

Question 39

Which WiFi networks are supported?

Accepted Answer

Standard 2.4 GHz WiFi with WPA/WPA2. Most home routers broadcast 2.4 GHz by default.

Question 40

Fredo: add your device to your account

Accepted Answer

Power on the Fredo device and connect it to your 2.4 GHz WiFi (follow the setup screen of the device).
Connect your phone to the same WiFi and open the device's local address (e.g. http://fingerbot-xxxx.local). Sign in with your PIN.
Go to Settings › Register on portal and copy the Device ID and Pairing code (32 letters and numbers).
On Fredo tap Add device, give it a name (e.g. Office PC), paste the ID and code and save.
The device comes online in about 20 seconds. Tap Press to test.

Each device can be linked to one account only. A factory reset changes the pairing code.

Help center

New to fred.my? Start here.

fred.my

Chatlane

Fredo

BizHub

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QR Generator

Sticker Studio

USB Apache

Invitations

Still need help?